FOR CUSTOM ITEMS:
All of our custom items are made to order, we do not offer returns, refunds, exchanges or cancelations due to their custom nature. You may contact us if you need to change your order and changes will only be made it if the item has not already gone into production. If the item has been drafted for a proof and you wish to make a change, you can do so within the online proof form you will receive via email. If you are out of revisions a design fee of $15 is subject to the order and must be paid before the extra design changes are made.
Our Laser Cut and Engraved Items are Final Sale. Please be sure to READ the product descriptions, and please ask questions within the order and we will confirm any questions you have before production.
If you wish to cancel a custom order you must do so BEFORE we have put it into proofing (i.e. done the design work for the item). Refunds can only be issued back to the original card that was used for the purchase.
GIFT SHOP MERCHANDISE POLICY:
We personally pack your item for shipping or pick up and we inspect it to ensure its in new condition, We want you to be happy with your purchase!
FOR OBVIOUS REASONS RETURNS/REFUNDS/EXCHANGES ARE NOT ACCEPTED ON:
Exchanges will only be available for items not on the list above, and based on in store availability. The item must be in unused condition with all the store labels, stickers or tags on it and in its original packaging. You would be responsible for shipping fees to return it/re ship the new one if you are not coming into the store to exchange. Exchanges must be done within 30 days of purchase. We reserve the right to refuse an exchange if the item is not in original condition or looks like it has been used.
We will gladly accept any unused, regularly stocked merchandise not on the list above for refund or exchange within 30 days of purchase. Simply return the complete product to us in its clean, unused, original packaging with all the labels and tags in tact accompanied by the bill of sale. Refunds are not available on Shipping fees or Customized items. If you decide to ship the item we are not responsible for any shipping fees. You can visit the retail store in person.
CUSTOM STATIONERY DEPOSITS:
Deposits are non-refundable once your materials have been ordered OR your design work has commenced.
Online: we accept Credit and E-transfers
In store: we accept Cash, Debit and Credit.
Exclusive Invites is not responsible for:
Any Possible Damage:
If your package arrives with any dents/holes damage to the box, please take photos prior to opening the package just incase. Then IF your item is damaged please send us photos so we can asses the situation and make it right. Email us at email@example.com
We will Email or Phone you when your order is complete and ready for pick up.
We greatly appreciate if you can pick up your item as soon as possible.
You will have 30 Days to pick up your item(s) from the time we email or call.
i.e Your order is ready on June 1st, you must pick up by July 1st.
A storage fee of $25 a month will be charged after the original 30 days has passed.You can also send some one to pick up your order and we do offer Courier Shipping for a fee.
Store Hours are:Tuesday to Friday 10-5*Saturday 10-4*Closed SUNDAY & MONDAY.* We are a small local business and at there are times when the store is closed during regular hours due to appointments etc. Its always best to email us or phone to let us know when you will be coming to pick up your order to avoid missing us.
STORE PHONE: 613-779-9800
STORE ADDRESS: 2-6835 HWY 62 N, Sommerville Centre, Belleville, Ontario - we are located approximately 3 minutes north of Walmart on HWY 62.
SIGN, CAKETOP, TABLE NUMBER PRODUCTION DETAILS:
NO PROOF WILL BE SENT when you order an item with no customization. Your item will go directly into production and will be made as shown with the options you select.
EXAMPLE: picking a cake top design like "love" "Finally" etc.
CUSTOMIZATION AND CUSTOM ORDERS
DRAFT PROOFS ARE SENT WITH ALL CUSTOM CHANGE REQUESTS
If you have requested an alteration from the original design shown, you will be emailed a mock up proof for your review PRIOR TO PRODUCTION. We will not go into production with your order until you approve it with us through the draft proof form we will send to you. Drafts will be sent within 1-2 business days of the order being received. If for some reason you do not receive your draft, kindly check your junk mail and put us on your safe sender list.
***PLEASE ENSURE YOUR EMAIL IS CORRECT WHEN GOING THROUGH THE CHECKOUT****
Non-custom Items: Your item will go into production immediately. For orders placed Monday through Friday they will be put into production within 2-3 business days and shipped upon completion.
Items Requiring Proofs: We will send you a proof within 1-2 business days. Be sure to add firstname.lastname@example.org to your safe senders list to ensure you get your drafts quickly. (if you do not receive your draft proof within 1-2 days check your junk mail just incase)
We will wait to hear back from you regarding the items approval or wether you require further design editing. Once you approve your item for production it will be put into production within 2-3 business days and shipped upon completion.
How long until my purchase is in my hands??
Caketops & Table Numbers- 1 week or less (after approval if custom)*
Signs - 1-3 Weeks or less (after approval if custom)*
See shipping tab for shipping timelines.
*Production timelines can change, if your order is a rush please indicate that on your checkout form.
For all Items that are customized:
You will receive a draft proof via email for you to approve prior to production.
Ensure your EMAIL AND PHONE are correct when you check out so we can send your proof to you.
Ensure we are on your safe senders list (email@example.com) so you receive your proof (and or check your junk mail if you haven't received it in a timely manner)
No custom item goes into production without your online form approval. Custom items will go into drafting as soon as possible after order is received.
Bare wood is the natural wood colour. No paint or stain is applied.
You may paint or stain your item yourself if you wish.
For Caketops we recommend using spray paint only and to cover the stick with tape to avoid paint going into your cake.
YES! Make your custom colour request within the notes section of your checkout. We custom mix our colours and will try to match to your colour as close as possible. Some colour requests will have an added fee. We would contact you in advance if fees apply.
If you have decided on the item you love, make the order as soon as possible.
Orders are made in the order that they are received, but at times orders are completed based on date required to ensure everyone gets there item well in advance of their event. You will receive a completion estimation in your draft proof (if customized).
If production timelines change we will update our website timelines for production and shipping.
RUSH ORDERS ARE AVAILABLE FOR A FEE, CONTACT US TO DISCUSS TIMELINES. Phone us at 613-779-9800 and place your order by phone and we will give you the quickest timeline available and a rush cost. If you wish to have rush shipping, we offer 1-2 day shipping to most areas. (after completion) You would be quoted for it before being charged for the item.
Please leave your wedding/event date in the "note to seller" section at the time of purchase, as well as a date you'd like to have your item(s) by.
Items that are not persoanlized (i.e. Love caketop) Are put into production as soon as the order comes in.
We will contact you for pick up or send you a tracking number if being shipped once complete.
Enter all details on the check out page. If you are asking for something outside of the scope of the item price, we will contact you with options to see how you would like your item made.
Order at least 2 months before you plan to send them out to allow for Design time and to ensure you have time to address them.
Custom Invitations take around 4-5 weeks to receive and produce, Please note that you should also leave time for the design process of the invitation when there will be some going back and forth to make sure the invitations are designed exactly how you want them.
Rush Invitations can be completed within 1 week for an increased fee, call for quote.
Invitations are typically sent 3-4 months before the wedding date. However, if you are having a destination wedding or you are marrying over a holiday, you should send out the invitations 4 to 6 months before the wedding.
We offer both in-person as well as virtual appointments and work with clients around the globe.
Online appointments can be made through Zoom, Skype, Face Time, Google Hangouts and over the phone. Once your appointment is complete we can send you samples and swatches of the items discussed so you can feel and see the quality we produce.
If you wish to go ahead without an appointment we do take online orders also.
We strive to ensure you LOVE your Stationery, and look forward to chatting with you!
Custom Invitations are priced based on several factors:
When requesting a quote we will send you a quote questionnaire that will help us to assess what you would like to have made and we will quote based on your answers.
We pride ourselves on ensuring that your invitations are created exactly the way you want them. We do this by gathering the information from you and creating a proof for you to review. You will be able to submit any needed changes or updates to the spellings or details if needed. You will then receive a final print approval proof contract where you will ensure that all details and spellings are correct.
Yes, all other languages type must be submitted and spell checked by the client. You will receive a draft proof to double check all the wording is correct.
Yes, current postage rates will apply. There is no charge for this assembly, this saves you time, by not having to take apart all the sets to put a stamp on the rsvp envelope. We will invoice you for the number of stamps you request.
Online: we accept Credit and E-transfers
In store: we accept Cash, Debit and Credit.
We also make:
Chat us up with what other items you would like to have made and we can give you a quote.
At Exclusive Invites, we make your stationery to fit your style. Here are some etiquette history guidelines to help you decide how you would like to have your stationery made. You let us know how you would like things worded and we will follow your cue.
Who's Name should go first on the Invitation?
Traditionally, The brides name goes first on the wedding invitation and heres why:
Before you are married you are Miss Jane Smith. After you are married you will forever be referred to as Mr & Mrs Jeremy Stoneham. Women, once married are traditionally are referred to a second after the man. Having the "ladies first" etiquette is a tradition. You may choose to have the mans name first just because it fits better into a design.
Should we include our registry info on our invitations or save-the-dates?
In a word, maybe. Your wedding invitation lets guests know how much you love them and want them to be by your side on your wedding day. Including registry info on the wedding invitations or save-the-dates is still considered impolite because it can come off as though you're asking for gifts. Tell your wedding party, parents and close friends where you are registered, and let them fill guests in. Putting your registry info on a wedding website is perfectly acceptable. However there are those that love knowing what you want and where to get it. If you do include registry info within your sets we recommend putting it on an insert and not directly on the invite itself.
We're having an adults-only wedding (no kids). How can we make sure this is clear to our guests?
Address your invitations correctly -- to each guest by name, not “and guest" -- and guests should understand that the invite is meant for only those mentioned. If you find that some reply with their children's names added, give them a call and explain that you're having an adults-only wedding and that you hope they can still attend.
You can also put "Adult only event" on your information card or rsvp to be even more clear.
Do we have to invite every guest with a date or a “plus-one"?
No, you don't have to. If a guest isn't married or in a serious relationship, it's perfectly acceptable to invite them solo. Most guests will understand that without “and Guest" or another name on the invitation means they aren't invited with a plus-one. What to do if a guest RSVPs for two? Call them up and explain that you're having an intimate wedding and, unfortunately, you were not able to invite everyone with a guest.
Photos. We all love them. We want to use them on our save the dates, invites, wine labels, table numbers and so on. Unfortunately, not all photographs are created equally. Exclusive Invites will only print photos that are at industry print standard of 300 dpi or dots per inch. Photos that are 72 dpi are screen resolution only. Some photographers will give you two sets of photos, one which are high for print and another, low for web uploads.
What is D.P.I. and how it will affect your print job?
D.P.I. or "Dots per Inch" is the measurement used within the printing and graphics design industry to determine how sharp an image is. Web graphics and online photos are normally created at 72dpi (dots per inch). This low resolution is great for the web because the images look excellent on a computer monitor and the file sizes are very small which helps web pages load faster. However, when using photos for printing purposes, your images should be 300dpi or better.
How do I know which photo is high resolution?
If your unsure send it over to us at firstname.lastname@example.org and we will check your resolution for you :)
Contact us with waht your looking to have and we will send you a quote.